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Shipping

Shipping

Prompt delivery to all over Australia. Size of the package and location will determine the time it takes for you to receive package. We use a range of delivery options to suit every location.
*We only ship within Australia, NO international orders.*

We promise to have your order processed and posted as quick as we possibly can, if we have received payment before 2:00pm (AEDT) most orders will be shipped the same day. 2:00pm is a safe guide and we always continue to process orders until closing time. Air services is before 12pm (AEDT) as the couriers collect parcels, much earlier than road freight.

We cannot be held responsible for how long couriers and other shipping companies take to deliver parcels, we always try and select the best option but things like weekends, public holidays and major holidays such as Christmas etc. will always slow down delivery times. These delays are out of our control and if they do occur we apologise in advance.

All parcels are sent in plain packaging with no mention of our company or the included contents.

For a quick and accurate postage quote please add products to the shopping cart and select your state and add your postcode. There is no need to go through the whole registration process to receive the quote.

Information required (for us to deliver your packages in a timely manner are):

  • Valid First and Last name.
  • Valid delivery address, please add your "suburb" and not your greater area. (Example; do not write Sydney when you are in Bankstown, we need your suburb)
  • Valid email address. (this is where you will have your invoice, tracking numbers and this will be the first place that we try and contact you in case of any problems.
  • Valid phone number (mobile or landline, in case the courier needs to contact you or in case we need to contact you)
  • Date of Birth, you agree that you have supplied us with correct details proving you are over 18 years of age.

Tracking Numbers

Tracking numbers will be emailed to you by the courier company, please check your junk/spam folder if you have not received a tracking number by late evening.

Please do not email us asking us for tracking numbers until 24 hours has passed, it can sometimes take a while for the courier company to populate the tracking numbers by email.

All orders will have a tracking number.

Why haven't I received my tracking details?

There are only two reasons stopping you from receiving your tracking details.

1. The email address supplied on the order is incorrect or there is a spelling mistake. (Please note we only send tracking details to the email address supplied on the order. We do not supply tracking details to any other email address.)

2. The tracking email has gone to your spam/junk folder. Please check these folders if you have not received tacking details.

Tracking is supplied directly from the courier companies and not from us and is an automated service.

Authority to Leave

By requesting "Authority to leave" your order and you are solely responsible for your order once the courier has delivered the parcel.

If you mention in your order comments or by email communication that you would like your parcel left in a certain position or any such similar reference. This also includes selecting "Authority to leave: YES - Signature 'NOT' required." during the checkout process. This includes selecting "Authority to leave: YES - Signature 'NOT' required." in either your billing or shipping address.

If you select "Authority to leave: NO - Signature required." and then choose the shipping option of "Air Authority to Leave" your order will be delivered without the need for a signature and will be left on your property. If you would like your order delivered by air with a signature, you must select this option during the checkout process.

This shall be taken as you giving permission for "Authority to leave" and you will be solely responsible once the parcel has been delivered to your premises.

The courier needs access to your front door or somewhere safe to leave the parcel. This service is not for deliveries where access is restricted. Example: Gated communities and apartments/Units etc. without public access cannot use this service.

All communication is between you the customer and the courier once your order has been shipped.

If you ask for or select "Authority to leave" during the checkout process and you do not leave any instructions and your order is sent with Auspost. The general instructions of "Any safe place on my premises" will be added as your delivery instructions. (These are Auspost's general ATL instructions)

*If you do not know or understand what "Authority To Leave" (ATL) is, simply do not choose this option.*

Receiver requested safe drop

If you request safe drop with Auspost, you have now taken responsibility of the parcel and this will be treated the same as if you gave "Authority to Leave" the parcel. Please refer to the above "Authority to Leave" article.

PO Boxes and Parcel Lockers

Yes, we are able to deliver to PO Boxes, parcel lockers and Roadside delivery addresses.

Express Shipping

We are able to provide an overnight* (Air) service but we are only able to use this service when you give (ATL) authority to leave the parcel on your property. This service would be useful to South Australia and Western Australian customers.

If your order contains any flammable or dangerous products, i.e. Lighters and torches it will be sent by road. These products cannot be sent by air.

Please contact us if you have any questions regarding this service.

*This is not a guaranteed overnight service and only orders that are able to fit in to satchels are eligible.

Air with Signature

Air with signature is a subsidised service, any orders that are in Sydney, Brisbane or the Gold Coast will be sent with our standard courier service which is 1-2 business days. Even if Air with signature is selected.

Remote and regional areas and all other states will be sent Air with signature if this option is selected.

Ship by Weight (Air) 

By selecting this service you must read and understand all the associated rules and guidelines, as listed below.

This service is best for WA, NT and SA residents.

By selecting this service you agree that you have given "Authority to leave" your order and you are solely responsible for your order once the courier has delivered the parcel.

The order must fit in a satchel! If it does not your order will be sent by the next viable option.

By selecting this service you agree to all the terms listed above and also under the "Express Shipping" 

If you select this service and you are "within" our regular courier service, your order may be sent with that. This is if you are within the 2-3 day shipping of our regular couriers.

No P.O.Box's, Parcel Lockers or Roadside delivery addresses when using this service.

This service is not for Sydney, Gold Coast, Brisbane as they are already a 1-2 day delivery service so there is no need. Outlying areas that are outside of the Fastway network may use the 'Air' service.

If your order contains any flammable or dangerous products, i.e. Lighters or torches that are pre-filled it will be sent by road. These products cannot be sent by air. Lithium batteries that can be found in vaporizers 'Cannot' be sent with Startrack air, they however can be sent with Auspost Express.

Can I pick up my order?

No, we are a delivery only service and we do not permit any public access to our warehouse.

I want my order quickly

If you want or need your order fast we strongly suggest ordering items that can fit in a satchel. Orders that do not fit in a satchel will be sent by road. This can lead to a lengthy wait especially for Western Australia and the Northern Territory. For WA and NT we suggest selecting Air freight.

Delivery Times

All delivery times are a rough estimate and are listed as business days, weekends and public holidays will effect delivery times as couriers do not work on these days. We cannot guarantee any delivery times as this is outside of our control. If you live in a regional, rural or remote area allow extra time for deliveries.

Brisbane:

  • 2 Days

Gold Coast:

  • 2 Days

Sydney:

  • 2 Days

Sunshine Coast:

  • 2-3 Days

Canberra:

  • 2-3 Days

Melbourne:

  • 2-4 Days

Hobart:

  • 3-4 Days

Adelaide:

  • Air: 1-3 Days
  • Courier: 4-5 days

Perth:

  • Air: 1-3 Days
  • Courier: 4-6+ days

Darwin:

  • Air: 1-3 Days
  • Courier: 4-6+ days