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Shipping

Shipping

IMPORTANT: All orders are currently being delivered "Without" a signature on delivery. This is due to the COVID-19 and is the decision of the freight companies for the safety of their delivery staff. More information can be found here.

Delivery Delays:

Australia Post have announced that there are delays to their delivery service and more information can be found on their website here and here. We are suggesting there may be delays to your delivery, this is outside of our control and all we can do is process and ship your orders as soon as we can. All delivery times on our website are approximate only and do not reflect the current epidemic that is causing issues to the delivery network.

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Prompt delivery to all over Australia. Size of the package and location will determine the time it takes for you to receive package. We use a range of delivery options to suit every location.

*We only ship within Australia, NO international orders.*

We cannot be held responsible for how long couriers and other shipping companies take to deliver parcels, we always try and select the best option but things like weekends, public holidays and major holidays such as Christmas etc. will always slow down delivery times. These delays are out of our control and if they do occur we apologise in advance.

All parcels are sent in plain packaging with no mention of our company or the included contents.

For a quick and accurate postage quote please add products to the shopping cart and select your state and add your postcode. There is no need to go through the whole registration process to receive the quote.

Information required (for us to deliver your packages in a timely manner):

  • Valid First and Last name.*
  • Valid delivery address, please add your "suburb" and not your greater area. (Example; do not write Sydney when you are in Bankstown, we need your suburb)
  • Valid email address. (this is where your invoice, tracking numbers will be sent and this will be the first place that we try and contact you in case of any problems.
  • Valid phone number (we suggest starting your number with 0 and not +61 as this may prevent you from receiving tracking updates. Important in case we or the courier need to contact you)

*If you use a fake name, the courier company may deny you receiving your parcel as your real name does not match the delivery label. The customer is solely responsible for all charges if the parcel is returned to us.

Shipping Cut off times:

We promise to have your order processed and posted as quick as we possibly can, if we have received payment before 12:00pm** most orders will be shipped the same day, 12:00pm** is a safe guide and we always continue to process orders until closing time. Due to the fragile nature our products we require time to prepare them before the courier collects them and we suggest placing your order as early as possible. Express (Air) freight cut off time is before 12:00pm** as the couriers collect parcels much earlier than road freight.

  • Express / Premium Courier – 12pm*
  • Australia Post (Regular and Express) – 12pm*
  • Flat Rate / Courier – 12pm*

*Couriers can sometimes collect parcels earlier than usual.
**AEDT or AEST whichever one is relevant at the time.

Tracking Numbers

Tracking numbers will be emailed to you by the courier company, please check your junk/spam folder if you have not received a tracking number by late evening.

Please do not email us asking us for tracking numbers until 24 hours has passed, it can sometimes take a while for the courier company to populate the tracking numbers by email.

All orders will have a tracking number.

Why haven't I received my tracking details?

There are only two reasons stopping you from receiving your tracking details.

1. The email address supplied on the order is incorrect or there is a spelling mistake. (Please note we only send tracking details to the email address supplied on the order. We do not supply tracking details to any other email address.)

2. The tracking email has gone to your spam/junk folder. Please check these folders if you have not received tacking details.

Tracking is supplied directly from the courier companies and not from us and is an automated service.

Signature on delivery

All orders that are in our courier network are sent with signature on delivery, this is typically for deliveries in "Metro" areas.

Outer metro may add signature on delivery for $2.95 extra, this option will be available during the checkout process.

Express deliveries will also now be required to pay $2.95 for signature on delivery if you so choose. It costs us $9.35 if Startrack takes your parcel to the Post Office for collection.

If you give ‘Authority to Leave’ this may include any instructions for the parcel to be left anywhere on your property, you then become solely responsible for the parcel once it has left the courier. Beefy’s Bongs will not be held accountable for the outcome of any such instances.

If you have the option of paying for a signature and you opt not to, your order will always be sent without the need for a signature on delivery. Selecting signature required in the address portion of the order does not override the shipping option selected.

Example:
Auspost Regular - 3+ Business Days (No Signature)
Auspost Regular - 3+ Business Days (Signature on delivery)

Authority to Leave

By requesting "Authority to leave" on your order, you are solely responsible for your order once the courier has delivered the parcel.

If you mention in your order comments or by email communication that you would like your parcel left in a certain position or any such similar reference. This also includes selecting "Authority to leave? YES = Signature 'NOT' required." during the checkout process. This includes selecting "Authority to leave? YES = Signature 'NOT' required." in either your billing or shipping address.

If you select "Authority to leave? NO = Signature required." and then choose the shipping option of "No Signature" and opt not to pay the extra for "Signature on Delivery" your order will be delivered without the need for a signature and will be left on your property. If you would like your order delivered by air with a signature, you must select this option during the checkout process.

This shall be taken as you giving permission for "Authority to leave" and you will be solely responsible once the parcel has been delivered to your premises.

The courier needs access to your front door or somewhere safe to leave the parcel. This service is not for deliveries where access is restricted. Example: Gated communities and apartments/Units etc. without public access cannot use this service.

All communication is between you the customer and the courier once your order has been shipped.

If you ask for or select "Authority to leave" during the checkout process and you do not leave any instructions and your order is sent with Auspost. The general instructions of "Any safe place on my premises" will be added as your delivery instructions. (These are Auspost's general ATL instructions)

*If you do not know or understand what "Authority To Leave" (ATL) is, simply do not choose this option.*

Receiver requested safe drop

If you request safe drop with Auspost, you have now taken responsibility of the parcel and this will be treated the same as if you gave "Authority to Leave" the parcel. Please refer to the above "Authority to Leave" article.

Delivery instructions

We suggest keeping delivery instructions as short and clear as possible.

Example; “Please place behind pillar”

Beefy’s is not responsible for couriers not following your delivery instructions and will be treated as an “Authority to Leave” delivery.

PO Boxes and Parcel Lockers

Yes, we are able to deliver to PO Boxes, parcel lockers and Roadside delivery addresses.

PO Boxes and Parcel Lockers will be sent with regular Auspost service, expect longer delivery times.

We 'Strongly' suggest not having expensive glass delivered to "PO Boxes and Parcel Lockers", Auspost will not cover fragile products with their insurance. Beefy's will only provide a 50% store credit for breakages with Australia post deliveries.

Parcels sent with Auspost are cubed and will be wrapped conservatively. Our other freight companies allow us to over wrap the parcels while maintaining a reasonable postage charge.

If your order contains any flammable or dangerous products, i.e. Lighters or torches that are pre-filled, these items cannot be sent to P.O.Box's, Parcel Lockers or RSD (Road Side Deliveries) or with any Australia Post delivery.

Most of our larger torches such as "Blazer" are empty of butane and can be sent as normal, items that cannot be sent will be marked with a red coloured note on their product page.

Can I have my order delivered straight to an Australia Post Outlet / Address?

No, unless you have a PO Box, Parcel Locker or an arrangement with the Post Office they will refuse the delivery.

Do not assume your order will be sent with Auspost, we currently use four major freight companies. If you are sending your order to an Australia Post outlet, you must inform us during the checkout process. Otherwise your order may be sent with a different freight company who are unable to deliver to Australia Post outlets.

If your order is refused at an Australia post outlet, any excess freight fees will be the responsibility of the customer.

Flat Rate/Courier and Free Shipping

If you select flat rate shipping or you are fortunate enough to receive free shipping, please note these orders will be sent with our most cost effective shipping methods.

Please do not expect express shipping, if you would like express shipping please select the express shipping option or one of the more expensive options during the checkout process. Express orders must fit in a couriers satchel, this is generally limited to products up to 38cm long.

Flat Rate/Courier ("Excludes" PO Boxes / Parcel Lockers)

This service "Cannot" deliver to PO Boxes / Parcel Lockers / Parcel Collect, C/O post office or road side deliveries (RSD), please select the correct option if you would like your order delivered to PO Boxes / Parcel Lockers etc. (Excludes all Australia Post services)

If you select this shipping option and list a PO Boxes / Parcel Lockers / Parcel Collect, C/O post office or road side deliveries (RSD) as your delivery address, your order will be held until the correct shipping amount has been paid.

Express Shipping

This service is best for WA, NT, TAS and SA residents.

If your order contains any flammable or dangerous products, i.e. Lighters and torches it will be sent by road. These products cannot be sent by air.

Please contact us if you have any questions regarding this service.

*This is not a guaranteed overnight service and only orders that are able to fit in to satchels are eligible.

Express with signature is a subsidised service, any orders that are in Sydney, Brisbane or the Gold Coast will be sent with our standard courier service which is 1-2 business days. Even if the Express option is selected.

Express / Premium Courier ("Excludes" PO Boxes / Parcel Lockers)

This service "Cannot" deliver to PO Boxes / Parcel Lockers, C/O post office or road side deliveries (RSD), please select the correct option if you would like express post to PO Boxes / Parcel Lockers.

The order must fit in a satchel! If it does not your order will be sent by the next viable option.

If you select this service and you are "within" our regular courier service, your order may be sent with that service. This is if you are within the 2-3 day shipping of our regular couriers.

No P.O.Box's, Parcel Lockers or Roadside delivery addresses when using this service.

This service is not for Sydney, Gold Coast, Brisbane as they are already a 1-2 day delivery service so there is no need. Outlying areas that are outside of the Fastway network may use the 'Express / Premium Courier' service.

If your order contains any flammable or dangerous products, i.e. Lighters or torches that are pre-filled it will be sent by road. These products cannot be sent by air. These items also cannot be sent to P.O.Box's, Parcel Lockers or RSD (Road Side Deliveries) or with any Australia Post delivery.

Lithium batteries that can be found in vaporizers 'Cannot' be sent with Startrack air, they however can be sent with Auspost Express.

Can I pick up my order?

No, we are a delivery only service and we do not permit any public access to our warehouse.

I want my order quickly

If you want or need your order fast we strongly suggest ordering items that can fit in a satchel. Orders that do not fit in a satchel will be sent by road. This can lead to a lengthy wait especially for Western Australia and the Northern Territory. For WA and NT we suggest selecting Air freight.

Remote Regions

Some remote regions will incur a postage surcharge. Examples include although not limited to Kununurra WA, Exmouth WA, Geraldton WA, the majority of Western Australia outside of the metro area. Parts of the Northern territory and Alice springs. PO boxes in these area's will include a surcharge. Islands in the Australian territory, may be excluded from our shipping zones and will require extra payment. If you live on an island that requires any form of customs documentation to be provided, your order will be cancelled. 

Broken Hill - is charged as a South Australian postage rate and may be subject to additional postage charges. Express post can only be sent in satchels up to 5kg in cubic weight, PO Boxes will also have additional postage charges for express postage, $25 for up to 5kg satchel. Broken Hill and other towns that are close to state borders cost us close to double the price of our regular NSW postage charges.

Postcodes that may be subject to additional postage charges include and are not limited to: 2880, 2648, 2715, 2717-2719, 4874

What happens if my order is return to sender?

If your parcel is marked as return to sender due to incorrect address, refusal, not known at address etc. a fee of $11.64* (regular) and $20.34* (express) will be incurred. You will also have to repay the shipping fee** again, if you would still like your order to be delivered again.

*This is to cover the return fee we are charged by the freight companies, or the fee the freight company is charging at that time and may be subject to price changes.

**If you paid a subsidised shipping rate, you will have to pay the actual shipping rate on the second delivery as we have already lost money to ship your first order. Flat rate and express shipping are both subsidised (reduced) in price by us.

***If you would like a refund instead of us re-sending your order, you are responsible for all of the associated fee's, this includes the full cost of the original shipping and insurance, the cost we are charged by the freight company to return the parcel to us and if it was sent with Startrack and the item was carded and taken to the Post office the $9+ carded fee that we are charged will also be the responsibility of the customer. All associated costs will be removed from the refund.

Delivery Times

All delivery times are a rough estimate and are listed as business days, weekends and public holidays will effect delivery times as couriers do not work on these days. We cannot guarantee any delivery times as this is outside of our control. If you live in a regional, rural or remote area allow extra time for deliveries.

Delivery times do not include PO Boxes or parcel lockers as Auspost is generally slower than our courier alternatives.

Approximate Delivery Times are now shown during the checkout process.