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Order Status

Order status

Awaiting Payment:

We have not received payment or a notification of payment. 

Pending:

We have been informed of your payment and are preparing your order. At this stage, we still have not received your payment. Although your order is prepared and will be shipped as soon as the payment has been received.

Awaiting Fulfilment:

Your payment has been received and we are working on preparing your order and having it shipped at the next available cycle.

Shipped:

Your order has been shipped, please check your email for a separate email from the courier that will include your tracking details. Please check all spam/junk folders before contacting us regarding tracking details.

 

*Please note if you have paid or emailed your receipt and the status is still not updated, this is because we have to manually update the order status and this is only done during business hours.